The following is a list of frequently asked questions.
We are located in Oakland and provide free delivery to the Central East Bay including Oakland, Walnut Creek, Richmond, and Hayward. There is a $40 dollar delivery charge to homes located in San Francisco, Marin, and the Peninsula. We also charge a $40 dollar delivery charge to homes located far away from Oakland including San Jose, Livermore, and Antioch. A $60 dollar charge may be applied to homes located beyond these regions. The delivery charge helps us pay for bridge fees and driving time. Thank you for your understanding.
We offer a 5% cash discount. We charge an additional 5% for credit card payments. No discount or additional charges are made for payment by checks.
How long a patient has to be face down after surgery is decided on an individual basis by the doctor doing the surgery. Ask your doctor about the expected face down time. Most patients will rent the equipment for a week and extend the rental time if needed after the first week. Payment for the extra time can be made during pick-up.
Whether your insurance company covers the cost of face down recovery equipment depends on which insurance company you use. Often insurance companies don't consider face down recovery equipment a 'medical necessity' and will not pay for the equipment. Some insurance companies do cover this equipment and others do not. Payment is due during delivery unless other arrangements have been made.
Yes, during delivery we will adjust the equipment for the patient. We will also explain how to make adjustments so that the patient can make adjustments in the future if desired.
We accept all major credit cards, checks, or cash. No payment is required to reserve the equipment. Payment can be made during the delivery after the equipment is set up and you are satisfied with it.
Yes, if you prefer to customize your order rather than choose one of our advertised packages you are welcome to do so. Call for a quote on pricing.
Yes, you can rent the equipment for less than a week. If you rent our deluxeor basic package for four days or less you will be eligible for a discounted price. Call us for a specific quote.
Vitrectomy is a common medical procedure used to correct retinal tears. During a vitrectomy a gas bubble is inserted inside the back of your eye. Upon insertion the gas bubble rises and applies pressure to the area that needs healing. Check out our What Is Vitrectomy page for more information.
Bay Area Vitrectomy currently only serves patients in the San Francisco Bay Area and surrounding areas. There may be an additional delivery fee to locations far away from Oakland. We do not currently serve patients outside of California nor in Southern California.
After a vitrectomy surgery you will be required to be face down for a period of time (often about a week). Our equipment makes face down recovery a more comfortable process for both day time sitting and nighttime sleeping. Many of our customers have told us that they could have never gotten through the face down recovery time without the use of our equipment.
Yes, we have instructional videos on how to use and adjust the equipment. Click here to visit our videos page.
With Bay Area Vitrectomy your rental period doesn't start until your surgery date, even if we deliver the products two or three days earlier. If you need more than a week face down we provide a half price rate. Thus we try to be as user freindly as possible with our rates while still the necessity to survive in the expensive Bay Area. In addition we have no advance fees. You don't pay until we have delivered the products to your house and you are satisfied with them.
Still have questions? Please contact us! We look forward to hearing from you.
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